Shipping policy

 

Necessary price other than the product
・ Shipping fee
~ 0.19kg 200 yen
0.2-4kg 780 yen
4-10kg 1,100 yen
* Free shipping for purchases of 5,400 yen or more.
* However, excluding Okinawa and remote islands

・ Convenience store settlement fee
If you settle at a convenience store, a separate settlement fee of 190 yen is required.

Payment can be made at the following convenience stores.
・ Family Mart
·Lawson
・ Ministop
・ Seicomart
・ Daily Yamazaki
* Cannot be used at 7-Eleven


How to order: Only registered members can purchase.
* If you have any questions when ordering, please contact us by phone or email.


Payment method: Credit card, convenience store payment, bank transfer (prepayment) can be used.


Delivery time: The product will be shipped within 2 to 3 business days after purchase.
・ The number of days until shipping may vary depending on the delivery area, congestion status, etc.
・ If you are in a hurry, please reply to the order confirmation email sent after your order. However, please note that we may not be able to meet your request.
・ Reserved items will be shipped after the items arrive. Please see each product details page for the estimated arrival time.
・ When ordering multiple items, we will ship as soon as all the ordered items are received. In addition, if your order includes pre-order items, it may take longer than usual to deliver the items.
・ You cannot specify the delivery date and time.
・ If the item is returned to us for a long period of time after it has been delivered, we will arrange for the second and subsequent deliveries by paying the shipping fee.
・ We are not responsible for the risk of lost luggage after shipping.


・ If you cannot receive the item when it arrives, it will be redelivered for a certain period of time.
・ However, if the storage period of the delivery company has expired, the product will be returned to us. If the item is returned to us and then re-shipped to the customer, the same shipping fee will be charged to the shipping company again, so we will resend it by cash on delivery.
・ If you do not receive a reply such as e-mail within 30 days after returning our product, we will decide to dispose of the product. If you do not receive it, we would be grateful if you could receive it again by redelivery!
(* In principle, we do not accept orders, but if you cancel your order for a special reason, we will refund the amount after deducting the shipping fee and transfer fee to the specified account.)


About returns: We will return or refund if there is a safety problem with the product itself.
* We will bear the cost of return shipping.

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How to order: Only registered members can purchase the product. If you have any questions at the time of ordering, please contact us.

Payment method: credit card
Delivery time: We will ship the item in 2-3 business days after purchase.
Shipping time may vary depending on delivery area and congestion conditions. If you are in a hurry, please reply to the order confirmation email sent after the order is placed. However, please be aware that we may not be able to meet your request in some cases. Pre-ordered items will be shipped after the product arrives.
Please refer to the product details page for the estimated delivery date. If you order more than one item, all items will be shipped as soon as they are in stock.
Please note that it may take longer than usual for delivery of a pre-ordered product to be included.
Delivery date and time specification is not available.

Returns: If there is a safety issue with the product itself, we will return the product or refund it. We will be responsible for any return shipping charges. Returns: If there is a safety issue with the product itself, we will return the product or refund it. We will be responsible for any return shipping charges.